Automation Specialist

Automation Specialist

JOB SUMMARY: The primary focus of the Automation Specialist will be to provide professional consultations for all Level Up customers, discerning their immediate needs as well as future needs through a thorough needs assessment. By showing your passion for technology and your knowledge of the many products we offer, you will be inspiring customers to trust Level Up Automation to service their homes and businesses. By actively incorporating Customer Focused Engagement (CFE) methods, you will skillfully uncover the customer needs and identify the best solutions. You will be curious about products, initiatives, and engagements and agile in applying the learning. You will bring customers closer to (Level Up) Brand advocacy with enthusiasm, ideas, and demonstrations that enhance the customer experience. The AS will utilize a wide array of tools, tactics, and networks to learn about the products, provide information, close sales, and in many instances, set up/install products.

MAJOR RESPONSIBILITIES:

• Provides immediate response to qualified leads, ensuring customers are the priority and receive attention within 24 business hours of inquiring about our services
• Demonstrates passion, enthusiasm, drive, and confidence to succeed
• Increases customer base through building customer relationships and active participation in personal trade activities
• Maintains a positive approach and willingness to participate in all product trainings and certifications to continually enhance effectiveness and customer experience
• Transfers value by recommending products based on benefits, not merely technical features
• Utilizes the sales tools and techniques provided by Level Up Automation in their engagement strategy
• Always maintains a professional image ensuring uniforms, personal hygiene, and appearance are in adherence to our professional appearance guidelines
• Delivers on our Brand Mission through exceptional customer experience while actively exemplifying our Core Value

CORE COMPETENCIES:

• Models Level Up Automation Core Values at all times
• Strong interpersonal skills: approachable, empathetic, engaging, good listener, authentic, respectful
• Professional and positive demeanor in words and actions, body language, and grooming
• Excellent written and verbal communication skills
• Strong individual sales, engagement, and demonstration skills
• Accurately assesses customer needs, wants, and priorities while building sincere connections and gaining customer’s trust
• ‘Asks for the sale’ using tactful words and appropriate timing
• Holds self-accountable for attaining sales results
• Builds and maintains a clientele of new and repeat customers and stays in touch with each as appropriate
• Displays commitment to customers, team, and business

FUNCTIONAL COMPETENCIES:

• Achieving sales in service-orientated business while providing an elevated level of customer service
• Passion for and understanding of Level Up product offerings and our technology portfolio
• Confident and proficient in using current digital technologies
• Consumer Electronics industry helpful

JOB SPECIFICATIONS:

• Reports to Managing Partner
• Flexibility with schedule, as hours worked will be based on the needs of the customer
• Other duties as assigned

EDUCATION/EXPERIENCE:

• High School Diploma or country equivalent
• Must meet country requirements for eligibility to work
• Minimum 2-years related experience
• Bi-lingual preference based on market needs
• Proficient with MS Office (Word, Excel, Outlook, PowerPoint), Google Workspace, and internet savvy
• Demonstrated ability to multi-task and balance numerous priorities in a fast-paced technical environment